// LEGAL · 01

Privacy Notice

Last updated · June 2026

This page is maintained by Lumora Design Software Ltd (trading as Softlumora) to answer common privacy questions about softlumora.com and the services we provide. It describes what information we collect, why we collect it, and how we look after it.

1. Who we are

Lumora Design Software Ltd — company number 17246178, registered in England & Wales. Contact: info@softlumora.com.

2. What we collect

  • Contact details you send us (name, email, message) when you write to us or fill in a form.
  • Project information shared during an engagement, handled under the terms of our written agreement.
  • Technical data from your browser when you visit the site — IP address, user-agent, pages viewed — used only to operate and secure the site.

3. How we use it

We use this information to reply to your enquiry, deliver work we have agreed to, keep proper business records, and meet legal obligations. We do not sell personal data and we do not use it for advertising.

4. Sharing & subprocessors

We use a small number of trusted providers to host the site, send email and run our internal tooling. These providers act under contract and only process data on our instructions. A current list is available on request.

5. Retention

Enquiry emails are kept for as long as the conversation is active, plus a reasonable period afterwards. Client records are kept for the duration of the engagement and as long as required by law or accounting rules.

6. Your rights

Subject to applicable law you may request access to your personal data, correction of inaccurate data, deletion, or restriction of processing. Write to info@softlumora.com and we will respond within a reasonable time.

7. Cookies

softlumora.com uses only the minimum cookies required to serve the site. We do not run third-party advertising or tracking cookies.

8. Changes

We may update this notice as the business and the law evolve. Material changes will be reflected by an updated date at the top of this page.